Standard UK Delivery is £4.95 and is 3-5 working days. Free standard delivery is available on orders over £50.00.
For shipments to the rest of the world, please contact our customer services team and we will obtain the best rate for your order depending upon your location. Telephone 08434 873104 or email email@example.com
Please note that if there is an item which is out of stock, but is due to arrive in the Warehouse within 48 hours, your order will be held and despatched together and the Next Day option will not be available. If the delay is longer than 48 hours your order will be part despatched.
The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.
If a Next Day Delivery Order is placed after 11am on a Friday it will not be despatched until the Monday, with the exception of Bank Holidays.
Please check all goods on receipt as any damaged or faulty goods need to be reported within 24 hours and all original packaging must be retained.
Please note only Monday to Friday are classed as working days.What is your policy on returns?
In the unlikely event that a parcel arrives damaged or faulty please contact our Customer Services team on 08434 873104 or by email at firstname.lastname@example.org so we can arrange a replacement, exchange, or refund for you.
If your item has been damaged in transit then please contact us within 24 hours of receipt and retain the original packaging.
If you wish to return an item we need to receive it back into our warehouse within twenty eight days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure the items(s) are packaged to prevent any damage.
With the exception of faulty and damaged goods we are not responsible for the return postage and advise that you obtain a certificate of postage in case the parcel fails to reach us.
Refunds will be processed once the goods have been receipted into our warehouse.
If an item is returned to us outside the twenty eight day time frame, or is in a non re-saleable condition, a credit note will be issued at the discretion of duckydora Ltd.
If you wish to cancel your order and return it to us, you must let us know within fourteen working days of receiving your parcel. This can be done by calling our Customer Services team on 08434 873104 or via email at email@example.com. You will then need to return the item(s) to us, at your own expense if you have already received them. Once we receive the item(s) we will issue a full refund for the cost of the returned item(s).
Please note that it can take up to 21 days to process a return.How do I return items to you?
Please see above for information on our Returns Policy. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.A - Faulty/damaged items
Please call or email our Customer Services on 08434 873104 or firstname.lastname@example.org. We will then arrange for the item to be collected and can arrange a replacement, exchange, or refund for you.B - Unwanted items
Please return via Royal Mail to:
duckydora Ltd, C/O Pick It Pack It Send It, First Floor, Westside, Mill Road, Rugby, CV21 1BZ
We recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us.
Please note that it can take up to 21 days to process a return.
UK: £4.95 (estimated delivery 30/08/2016)
Europe: £9.95 (estimated delivery 01/09/2016)
Rest of the World: Sorry we don't deliver to the Rest of the World
NB: Additional delivery charges may apply.