The Horder Centre in Crowborough has received a rating of ‘outstanding’ overall in a Care Quality Commission (CQC) report
Inspectors said the orthopaedic hospital, run by charity Horder Healthcare, was outstanding for its effective, caring and responsive services and that patients said staff went the extra mile and the care they received exceeded their expectations.
They highlighted the hospital’s vision of the ‘Horder Way’ which included five core values of caring, friendly, quality, integrity and pride and said staff felt proud to work at the hospital where they spoke of a family culture.
The most recent patient-led assessment of the care environment at The Horder Centre scored 96% for privacy, dignity and wellbeing, which was higher than the national average of 83%.
Horder Healthcare Chief Executive Richard Tyler said: “We are absolutely delighted that the CQC has rated The Horder Centre as “outstanding” and that it recognises our core value of caring is embedded throughout our organisation. This rating has only been made possible by an exceptional team of people who work tirelessly across the entire organisation to ensure the highest standards of care for our patients.”
The inspection team recognised that The Horder Centre had undergone a total refurbishment and redevelopment programme over the last eight years to create a therapeutic environment to aid patient recovery.
The inspectors said: “All patients we spoke to felt staff were caring. One patient told us that the care they received was ‘second to none’ and another patient said ‘all the safety checks undertaken made me feel at ease’.
“There were a variety of mechanisms to provide psychological support to patients and their supporters. This range of service meant that each patient could access a service that was relevant to their particular needs. For example those with spiritual need, patients whose first language was not English, or support for people living with dementia or learning disabilities.”
The report also recognised that The Horder Centre was playing a leading part in a major initiative by the National Orthopaedic Alliance to set new nationwide standards in orthopaedic care.
