Nominations open for the Cotswold Life Cheltenham BID Awards 2019

The 2018 award winners (c) Antony Thompson/TWM

The 2018 award winners (c) Antony Thompson/TWM - Credit: © Thousand Word Media

We are absolutely delighted to be launching the Cotswold Life Cheltenham BID Awards 2019

Last year, for the first time, we celebrated the brilliant businesses which make Cheltenham town centre the vibrant, dynamic, diverse area that it is.

And the response was phenomenal so we have partnered with the board of Cheltenham BID to continue these awards.

From sensational independent boutiques to lively restaurants, pubs and cafes, gorgeous beauty salons to expert professional services and brilliant shop assistants, we’re looking for the cream of the crop.

Across 10 categories, this year’s awards will reward the very best traders in the Cheltenham BID zone - the area of the town centre from the High Street, along The Promenade to Montpellier, and down to the Brewery Quarter.

And we want your nominations. Since its inception in 2016, the board behind the BID - Cheltenham’s Business Improvement District - has done a huge amount to raise the profile of the town as a retail and leisure destination.

High-profile campaigns over the past few months have included the introduction of the Cheltenham Gift Card – now accepted by John Lewis; the dazzling Christmas lights switch-on event and the negotiation of free parking for festive shoppers.

It’s also campaigned for major infrastructure projects, including the £700,000 project to revamp the High Street. Those who visit Cheltenham are lucky enough to enjoy the huge range of restaurants, bars and leisure outlets in the dazzling Brewery Quarter.

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The Promenade must be one of the prettiest shopping streets in the whole of the UK. The charming independent boutiques and salons of Montpellier, along with its quirky pubs, are a dream for visitors and residents alike. And with the opening of the dazzling new John Lewis in the old Beechwood Shopping Centre, Cheltenham’s status as the county’s premier retail destination is sealed.

Categories and criteria:

Customer Service Award

Open to any individual who goes above and beyond for their customers. We are looking for the person who has demonstrated outstanding commitment, application, passion and focus, and has made an exceptional contribution to customer experience.


Newcomer of the Year

Open to any business that has opened in the BID zone no longer than 18 months before January 1, 2019.

Judges will pay particular attention to how the company started out, the company’s business plan and indications of how it has performed. What differentiates the company’s products/services from their competitors and what is their potential for growth?


Young Business Person of the Year

Open to dynamic individuals aged under 30 on January 1, 2019. They could be a young entrepreneur building their own business or an employee who has had an outstanding impact on a larger organisation. They may have actively taken steps to exceed customer expectations, raised their organisation’s profile or demonstrated vision and ambition. Please provide a date of birth within the nomination.


Retail Manager of the Year

Open to any retail manager who deserves recognition for their continued, valued contribution to the store.

Do they implement invaluable projects or initiatives, strive for great sales performance, lead and/or mentor team members or go above and beyond the ordinary in customer service and community relations?


Health & Beauty Business of the Year

Open to any business that is excelling in the health and beauty sector. What are they doing to set them apart from the competition? We are looking for a business that offers an invaluable experience for their customers with innovative thinking and ideas.


Independent Business of the Year

Judges are looking for first class customer service and innovative products and services. Perhaps they have been involved within the local community, shown environmental awareness or have won previous awards.


Professional Services Business of the Year

Open to organisations of any size, there is no definitive list of occupations, but accountants, architects, dentists, engineering, healthcare, law, IT, investment and finance and training companies would all be eligible. The winner will have shown a strong financial performance, excellent customer service and stand out from their competitors.


Tea/Coffee Shop of the Year

Judges will look for the tea or coffee shop that is best able to create an outstanding customer experience. It is likely to include a warm welcome in a great atmosphere, high quality drinks available, tasty food and excellent customer service. Regular clientele could be a testament to their success.


Bar/Pub/Club of the Year

The winner of this category could be a vibrant bar or club, bustling with party-goers throughout the week, or a cosy pub serving up wholesome meals – or maybe it’s a bit of both! Staff will provide a friendly service and put customers’ needs first. A well-known spot, this pub/bar/club will also boast regular clientele.


Restaurant of the Year

This category seeks restaurants of any style or price point. Spanning gastro pubs right through to high-end restaurants, this category is aimed at establishments that put fine food and drink centre stage – but also offer the very best service and ambience. Our winning restaurant must have great food, a special ambience, outstanding staff and brilliant decor.


How to nominate:

The award categories and criteria are all listed. If you feel a business deserves recognition, visit the and fill out the relevant form.

Nominations are open from January 7-March 4, 2019. Nominated businesses must be part of the Cheltenham BID.

For a list of all eligible businesses, see –

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