Care at home during Covid-19: 7 qualities to look for in your home carer
- Credit: Archant
The right carer can bring laughter to your home and peace of mind to your family. The question is – how can you spot the best carer?
Sam Adie, from Radfield Home Care in Derbyshire, shares seven qualities to look for in a home carer to ensure your loved one receives the highest-quality care.
1.They’re responsive and have excellent communication with clients and families
Transparent communication can make it easier to resolve issues.
“During the pandemic, we’ve shown our ability to adapt to changes quickly. We’ve tackled issues head-on and made it a priority to keep clients and their families updated,” Sam said.
“We respond to all feedback and problems immediately. As soon as we become aware of any issues, we deal with it to find a solution,” Sam says.
2. They’ve coped well during Covid-19
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How a company copes in times of hardship can reveal a lot.
“I’m very proud to say despite all that’s happened, our passion and commitment to give excellent care has never wavered,” Sam says. “We’ve maintained offering essential, safe and high-quality home care to our clients throughout the pandemic.”
“We’ve ensured all staff have the relevant PPE, have had Covid-19 training and kept up-to-date with current legislation. We’re doing all we can to keep clients safe.”
3. They use the latest technology to enhance care
“We use modern technology to allow family members to monitor their loved one’s wellbeing in real-time from anywhere in the world,” Sam says.
You can access your loved one’s care plan, see when carers will visit the home and what tasks are planned for the day.
4. They allow your loved one control of their care
“Our client’s wishes are paramount and we’re dedicated to providing the care that they wish to receive,” Sam says.
No two clients are the same which is why Radfield Home Care work closely with family and clients to devise a personalised care plan tailored to suit their individual needs. Attention to detail can make all the difference to your loved one’s life, helping them regain independence and feel in control.
“One of our clients loves game shows, so we’ve altered the time we arrive to prepare dinner, so it’s ready just as the show begins.”
“Another client was reluctant to accept our help, but allowing him to set our visiting times helped to build his trust. Now he can’t wait for our visits – he’s even using his ballroom dancing experience to teach us the fox-trot!”
5. They dedicate all their time to your loved one
“Travelling time is not taken out of your loved one’s booked visit. From the minute our carers step foot in the home, your loved one has their complete and undivided attention,” Sam says.
6. They have a good reputation in the community
If a home care provider has a good reputation in your community, chances are they are someone you can rely on.
“Radfield Home Care is the first UK health care business to have achieved B Corp certification status,” Sam says. “We were also delighted to learn that we won Derbyshire Award’s ‘Best Domiciliary Care Provider’ and ‘Best New Domiciliary Care Provider’ that recognised our focus on high-quality care and dedication to excellence.”
“We also recently celebrated reaching the ‘Top 20 Home Care Group’ status awarded by the home care review website, homecare.co.uk.”
7. They care for their staff
For an example of how well a care company will care for your loved one, look at how well they tend to their employees.
“Our Caring for Carers pledge means that Radfield stands out in our approach to ensuring our carers are well looked after, so they take care of clients in the best way possible.”
Radfield Home Care
“We believe in providing exceptional care by exceptional people,” Sam says. “We have a wealth of expertise to draw from in our team to ensure we do just this.”
Radfield Home Care was established by Sam and her husband Jon in 2019. They aim to provide professional, personalised care services to older people throughout Derbyshire, including companionship, medication support, dementia care and help with shopping and household activities.