That’s my business - ETS LTD

Steve Bate

Steve Bate - Credit: Archant

Anthony Bate, of ETS in Warrington, tells us why his business is going from strength to strength.

What we do:

ETS stands for Entrance Technology Services: we supply and maintain security products to homes and businesses across the area, including roller doors, aluminium windows, automatic doors, window grills, locking mechanisms, etc. We also design and manufacture bespoke automatic security gates and provide an after care and servicing package for all products we install. In the last year we’ve also seen a surge in domestic business from homeowners wanting us to supply and fit bi-fold doors.

Who we do it for:

Until recently we worked with commercial clients only, but our bi-fold doors have attracted a lot of attention lately from architects and homeowners seeking to open up their homes. Bi-fold doors allow a whole wall to be opened up to the garden, for example, and due to programmes like Grand Designs, this is becoming very sought after with people re-modelling their homes or building extensions.

What makes us special:

We’re a family run business and have been operating successfully for almost 20 years now. We offer a unique ‘one stop’ service and don’t use any third parties. Customers who want bi-fold doors, for example, will meet our team when they come to undertake a site survey and measure up for the doors, and again when we create the designs and again when we come to fit them. All the doors are made by us, on site, too – so our quality control is second to none.

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Our business ethos:

We know, because our clients tell us, that they come to us because of our reputation for quality and service. For us the customer always comes first. We are a small team and we treat people as we would expect to be treated. We like to build relationships and as a lot of our customers come to us through recommendation, we must be doing it right!

Our next move:

Our growth in the domestic market has really come about by accident. An architect saw some bi-fold doors we had made for ourselves and planned some into a home he was designing. Word spread about the quality and service – because we design and manufacture ourselves, everything is completely bespoke – and we’ve been seeing a lot more homeowners, designers and architects coming to us. To ensure that we deliver the high level of service we are comfortable with, we’ll be concentrating extra resource in this field during 2015.

Entrance Technology Services Ltd

Moss Side Farm, Juniper Lane

Woolston, Warrington, WA3 6DP